F.A.Q.

The pool has a 2-year manufacturer&#;s warranty, provided the conditions have been met. Suppose that fundamental problems occur within the warranty period to the pool we ask that if you cannot find a solution in this manual to turn to https://www.intexdevelopment.com/support?lst_lang=61. Then you can check &#;pools&#; and &#;PRISM FRAME&#; and indicate the year of purchase. On the next page, you can indicate the pool that corresponds to the dimensions of your pool. You will be redirected to a page that answers frequently asked questions. Below, you can submit a case. Directly from this link: https://www.intexdevelopment.com/support/crtcase?lst_lang=61. Intex is known for its helpful assistance with problems. If required, you will receive all necessary documentation from us to further engage with INTEX.

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For other pool accessories, please contact Simpools via in case of problems.

Your INTEX Krystal Clear Filter Pump is manufactured using the highest quality materials and workmanship. All Intex products are checked and found to be in working order before leaving the factory. This limited warranty applies only to the Krystal ClearTM filter pump and accessories shown in the list below.

This limited warranty is provided in addition to and without prejudice to your consumer rights. If this warranty is inconsistent with any of your legal rights, the legal rights will apply.

The terms of this Limited Warranty apply only against the first owner. This limited warranty is valid for the period listed below from the date of purchase. Keep your original receipt with this manual, as proof of purchase must be presented in case of a complaint. Without a purchase receipt, this Limited Warranty is not valid.

Krystal ClearTM filter pump; warranty &#; 1 year. Hoses and connections; warranty &#; 180 days.

If a production error occurs within the above period, please contact the appropriate service center, found in the list of service centers. INTEX SERVICE will discuss the complaint with you and may ask you to send the item for inspection. If under warranty, the product will be repaired free of charge or replaced for the same or equivalent product (Intex determining factor).

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Warranties other than these and your country&#;s statutory rights do not apply. Under no circumstances shall Intex, its agencies and/or employees be liable to Buyer or any other party for indirect or consequential damages of any kind caused by the filter pump. Some countries or jurisdictions may not allow the exclusion or limitation of liability for incidental or consequential damages. In this case, the above exclusions may not apply to you.

This limited warranty does not apply in the following cases:

• If the filter pump is subjected to negligence, abnormal use or application, accident, improper use, incorrect voltage or voltage, use other than that described in the manual and improper maintenance or storage;
• If the filter pump is subject to damage caused by circumstances beyond the control of Intex, including but not limited to, normal wear and tear and damage caused by exposure to fire, flood, freezing, rain and other forces of nature;
• On items that are not Intex branded or Intex items used in combination with other branded items/parts; and/or
• If any adjustments, repairs or disassembly of the filter pump have been performed by anyone other than an Intex service employee.
• Costs of water, chemical or water damage are not covered by this warranty. Also, the warranty does not apply in case of damage to property or persons.
• Read the manual carefully and attentively and follow all instructions regarding the use and maintenance of your filter pump. Always check the products before use. Failure to follow the instructions may void the limited warranty.